Communicating in the 21st Century (also known as "C21"), provides a comprehensive up to date look at communication today. This text covers the traditional communication topics (eg. interpersonal, non-verbal, argument, teams and meetings, negotiation and conflict), as well as business communication (research skills, letters and memos, reports and proposals, online and academic writing, document design and graphic communication). In addition to these generic chapters, the text covers specialist topics in leadership communication, intercultural communication, organisational and stakeholder communication, public communication, and employment communication. Further to these text chapters, 8 chapters on Scientific and Technical Writing, Gender Communication, Media Communication, Grammar, Punctuation, Spelling & Usage, Style, Plain English and How to Write are available on the accompanying CD. These chapters give students a solid foundation in grammar, basic writing skills and style before embarking on the chapter content. - from Amzon